Terms & Conditions

The following Terms and Conditions govern your use of our website: 

By using this site you agree to be bound by the following Terms & Conditions. If you do not agree to theses Terms and Conditions then please refrain from using the site.

Acceptance of terms: 
This page advises you of the Terms & Conditions on which you may use of the peninsulahomesupport.com website (the “site”) We may update theses Terms and Conditions from time to time and will notify of such changes to you by uploading them on the site. You should review the Terms and Conditions periodically for changes.

1.1 About Us
The site is operated by Debbie Vivian trading as Peninsula Home Support (“we”,”our”)

1.2 Accessing Our Site 
We will not be liable if for any reason the site is unavailable at any time or for a period of time for any period. The site may offer information regarding external services that may be of benefit to the Client, that are available in local community. For example, adult social care, local charities, telecare services and fire safety checks services. We accept no liability for the accuracy of such information or in respect of your reliance on it. Any personal data and other information provided by you is processed by us in accordance with the data protection act.

1.3 Intellectual Property Rights
We are the owner of all intellectual property rights in the site, and in the material published on it. You must not use any part of the materials on our site for commercial purposes. If you breach theses terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. We respect the intellectual property rights of others if you believe that any of your intellectual property rights have been infringed on the site please email us at info@peninsulahomesupport.com to report the issue.

1.4 Trademarks
Peninsula Home Support and other marks indicated on our website are registered trademarks. Peninsula Home Support graphics, logos, page headers, button icons and scripts are the trademarks of Peninsula Home Support.  Peninsula Home Support trademarks may not be used in connection with any product or service that is not Peninsula Home Support, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Peninsula Home Support. All other trademarks not owned by Peninsula Home Support that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Peninsula Home Support.

1.5 Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

These conditions make up the whole agreement between you and us in how you use the website. If a court decides that a condition is not valid, the rest of the conditions will still apply.

Terms and Conditions of Service 

1.1 Definitions 
The terms and conditions set out below constitute an agreement between Debbie Vivian trading as Peninsula Home Support (“the Business”) and the purchaser (“the Purchaser”) and/or the recipient of companionship services and/or home support services and/or home hairdressing services (“the Client”). The Terms and Conditions of Business set out below have been made available to the Purchaser and/or the Client. Acceptance of provision of services will constitute acceptance of these Terms and Conditions of Business (to include any revised versions) as a contractual agreement between the Business and the Purchaser and/or the Client and these Terms will be binding whether or not signed by the purchaser. Copies of these Terms and Conditions of Business (and any revised versions) are available on request.

1.2 Services

  • The Business provides a companionship, home support and home hairdressing service and is covered by public liability insurance and business car insurance to provide these services in the Client’s own home.
  • The Business is not a 24 hour or emergency service. The Business does not provide an out of hours or ‘on call’ service.
  • The Business does not offer regulated activities such as managing finances, personal care services, prompting eating or drinking or medication management.
  • The Business cannot guarantee a continuous, uninterrupted service for 52 weeks of the year. Very occasionally, there may be times, due to unforeseen circumstances, sickness or annual leave entitlement, where the Business is unable to provide a support worker. If/when this occurs, the Business will, in the case of unforeseen circumstances or sickness, give as much notice as is possible to the Purchaser and/or the Client. In the case of annual leave entitlement, the Business will give notice of at least one calendar month to the Purchaser and/or the Client.
  • Before commencement of companionship and home support services, during the initial visit, the Purchaser and/or the Client must complete a contact form to include the name, address and telephone number of a designated person who can be contacted in case of emergency. All personal details will be stored securely in line with the Data Protection Act.

1.3 Charges and Payment:
If there are any amendments to the Business’s standard rates, package rates, evening rates, weekend rates or Bank Holiday rates; the Purchaser and/or the Client will be notified in writing with a minimum of one calendar months’ notice. The Business’s rates are usually reviewed once yearly. However, the Business reserves the right, at it’s absolute discretion, to review its charges at other intervals.

1.4 Companionship and Home Support Services: 
Standard hourly rates:
£20.00 per hour

Discounted packages:
3 hours – Morning – £54.00
3 hours – Afternoon – £54.00
7 hours – All Day – £126.00

All prices apply to block hours worked in one day.
Minimum charge per visit – £20.00.

Saturdays, Sundays and evenings are by special request only and charged at a flat rate of £25.00 per hour. There will be no discounted packages available.
Bank Holidays are by special request only and charged at a flat rate of £36.00 per hour. There will be no discounted packages available.

1.5 Transport costs: 
The Business offers transport for short journeys, for which there will be an additional charge at the HMRC standard mileage rate of 45 pence per mile.

Any errands undertaken which require the support worker to use their car on the client’s behalf, will incur an additional charge at the HMRC standard mileage rate of 45 pence per mile.

1.6: Hairdressing Services: 
Monday – Friday 08.30 – 17.30
Dry Cut – £15.00
Wash and Blow Dry – £15.00
Wash, Cut and Blow Dry – £25.00

1.7 Payment: 
One visit per week – payment on the day in cash or by cheque. Monthly BACS payments may be arranged upon request.
More than one visit per week – payment weekly in cash or by cheque. Monthly BACS payments may be arranged upon request.
Cheques to be made payable to Peninsula Home Support.

  • If one visit per week is scheduled the Purchaser or Client must pay directly to the support worker at the end of the visit either in cash or by cheque.
  • If more than one visit per week is scheduled, the Purchaser or the Client must pay directly to the support worker at the end of the last visit of the week, either in cash or by cheque. Monthly BACS payments may be arranged upon request.
  • Parking/Admission – the full cost of parking and any admission costs to venues will be met by the Purchaser or the Client.
  • Cheques to be made payable to Peninsula Home Support.
  • If the Business bank account is used to make payment for services, the Purchaser and/or the Client must include their full name and full address, including post code, in the reference field. The Purchaser and/or Client must also notify the Business in person or by telephone that the payment has been made.
  • A receipt will be issued at the time of each payment. Visits undertaken, as well as any other expenses or charges, as may be agreed between the Business and the Purchaser and/or the Client shall be clearly itemised by the Business on their receipt(s).

1.8 Personal Finances: 
The Business cannot offer or give financial advice to the Purchaser and/or the Client. However, information regarding State Benefits and related financial assistance is available, upon request, from the Business. This information is based on UK government published data. The Business accepts no liability for the accuracy of such data or in respect of any Purchaser or Client’s reliance on it.

1.9 Advice and Information regarding complementary services: 
From time to time the Business may offer signposting information regarding services that maybe of benefit to the Client, that are available in the local community. For example, adult social care, local charities, telecare services and fire safety check services. The Business accepts no liability for the accuracy of such information or in respect of any Purchaser or Client’s reliance on it.

2.0 Termination: 
In circumstances where the Business reasonably perceives a risk of harm or a risk to the health and/or wellbeing of a support worker, it may give immediate notice terminating the service and this Agreement. Similarly, if there is an ongoing disparity with regard to meeting the expectations of the Purchaser and/or the Client, the Business reserves the right to give immediate notice terminating the service provision and this Agreement.

2.1 Confidentiality: 
The Business accepts that all information it holds regarding the Client’s health or personal affairs is held in confidence. No such information will be divulged to any third party without the express consent of the Client, the Purchaser or their respective legal representatives. Exceptions to this rule include situations where there is a legal obligation to do so, safeguarding concerns or provision of relevant information, which would form the basis of a professional conversation between the Business and a qualified medical practitioner, district nurse, social worker or the emergency services.

2.2 Client’s telephones/internet: 
The support worker will not use the Client’s telephones (whether landlines or mobiles or the internet) other than on the Client’s behalf. The Business cannot accept any responsibility for the Client’s telephone bills.

2.3 Breakages and damages in a Client’s home:  
The Business cannot accept any liability for any breakages/damages or other losses caused by the support worker in the Client’s home. This should be covered under the Client’s household insurance contents policy. It is the Client’s and/or Purchasers responsibility to ensure that the household insurance policy covers the Client for having a support worker in the Client’s property. It will be the responsibility of the Purchaser/Client and/or their representative to give clear, proper and adequate instructions for the use of items or electrical equipment in the Client’s home. The Business will not accept any liability for any damage (whether direct or indirect) done by the support worker to any goods or equipment in the Client’s property.

2.4 Shopping and Errands: 
The Business cannot undertake shopping tasks, bill paying or any financial management on the Clients behalf.

The support worker is unable to use the Client’s bank cards, credit cards or cash on their behalf.

If you have any questions regarding our Ts&Cs, please do not hesitate to contact us at: